How a custom souvenir order works
Five steps from the first message to cartons at your door. Most first orders take 5–8 weeks end to end for printed products; plush and cast items 10–14 weeks.
The five steps
-
1
Brief
Tell us the place, who buys there, which products you want and roughly how many. A photo of the shop and a logo are enough — artwork is not required.
day 0 -
2
Proposal, design, mock-ups
Within two working days you get a written proposal: products, quantities, price per piece, lead time. Once you say yes to the direction, our illustrators draw the motifs and show them on every product.
days 2–10 -
3
Sample
A physical pre-production sample is made for printed items in 7–10 days (cast items 2–3 weeks). You approve it, or we change it — one round is included.
days 10–20 -
4
Production
Approved sample becomes the production standard. Partner factories in the EU produce; our QC inspects before packing.
3–6 weeks -
5
Delivery
Parcel or pallet to your door, with compliance labels, barcodes and displays if ordered. Export paperwork for the UK, Switzerland and Norway is handled by us.
2–5 days
What we need from you
The place and the buyer
Town or attraction, type of visitor, season. A photo of the shop helps us set price points.
Logo and brand files, if any
Vector logo (AI, EPS, PDF, SVG) and brand colours. If there is no logo we work without one.
References
Products you like or dislike — photos from any shop. Three examples are enough.
Quantities and dates
Rough quantities per product and when you need them; we plan backwards from the season.
Company details
Legal name, VAT number and delivery address for the quote and invoice.
A decision maker
One person who approves designs and samples keeps the timeline.
Where you approve, and what changes cost
Design direction
Choose between 2–3 style directions. Changes at this stage are free.
Final artwork and mock-ups
Approve the illustrations on every product. One round of changes included; further rounds quoted.
Sample
Approve the physical sample. Changes to colour or finish are free; a new shape means a new sample.
Frequently asked questions
How do payments work?
50 % on order confirmation, 50 % before shipping. Public institutions and repeat clients can apply for 30-day terms. Samples are invoiced and credited against the order.
Can we change the quantity after the sample?
Yes, within the minimums; the price per piece is recalculated if the tier changes.
Who handles customs for the UK or Switzerland?
We do — DAP or DDP delivery with export documents prepared; duties shown on the quote.
What if the goods arrive damaged?
Transport damage is replaced; report it within 5 days with photos.
Tell us where you sell. We will show what sells there.
Send the name of your shop or attraction and a logo. You get a product proposal with mock-ups and prices within two working days.
Request a quote
Tell us what you sell and where. We come back with a product proposal, mock-ups and a price per piece.
- Reply on working days, usually within a few hours
- Mock-ups with your landmark before you order
- Written price within 2 working days
Prefer email? corp@souveniq.eu · WhatsApp