Questions about custom souvenirs, answered
Minimums, prices, timing, design rights, safety and delivery — the questions we hear before the first order.
Frequently asked questions
What is the minimum order quantity?
100 pieces per design for printed magnets, keychains, mugs, textiles, glassware and pins; 500 per motif for postcards; 200 for cast items and snow globes; 300 for plush. Several designs and products can be combined in one order.
How much does a custom souvenir cost?
It depends on product, construction, colours, packaging and quantity. We send a written price per piece within two working days. The pricing page lists minimums, typical retail prices and quantity tiers.
How long does an order take?
Printed products 3–6 weeks from approved artwork; cast, ceramic and ornament items 4–8 weeks; plush 6–10 weeks. Add 3–10 days of design for a first order and 2–5 working days of delivery inside the EU.
Do I need to supply artwork?
No. Our illustrators draw the landmark, the skyline or the mascot from photographs and references. If you have a logo or a brand book, we work within it.
Who owns the designs?
You do, once the order is paid. We do not resell your designs to other shops. We may show them as visualisations in our portfolio unless you ask us not to.
Can I get exclusivity in my town?
Your designs are exclusive by default. Exclusivity on a whole product type in a town is agreed in writing.
Can I see a sample before production?
Yes. Digital mock-ups are free; a physical pre-production sample takes 7–10 days for printed items and is credited against the order.
Where do you produce?
Design in Poland; production with audited partner factories in Poland and the EU. No sea freight, no customs for EU clients.
Are the products legal to sell in the EU?
Yes. GPSR labelling with an EU responsible person, EN71 and CE for plush, LFGB for food-contact items, REACH-compliant materials; documents come with the goods.
Where do you deliver?
Every EU country, plus the UK, Switzerland and Norway with export paperwork handled by us. Parcel for small orders, pallet for large ones.
What are the payment terms?
50 % on order, 50 % before shipping. Public institutions and repeat clients can apply for 30-day terms. Prices are net, in euro; intra-EU B2B with a valid VAT number is invoiced without VAT.
Can you reorder the same products later?
Yes. Artwork and tooling are kept; reorder prices are held for 12 months.
Do you sell to consumers or offer stock designs?
No. We are a B2B supplier and every design is made for the client.
Can you make mascot costumes?
Through our sister studio mascotiq.eu — the same character as plush here and as a costume there.
Which languages do you work in?
English, German and Polish for quotes, contracts and daily communication.
Tell us where you sell. We will show what sells there.
Send the name of your shop or attraction and a logo. You get a product proposal with mock-ups and prices within two working days.
Request a quote
Tell us what you sell and where. We come back with a product proposal, mock-ups and a price per piece.
- Reply on working days, usually within a few hours
- Mock-ups with your landmark before you order
- Written price within 2 working days
Prefer email? corp@souveniq.eu · WhatsApp